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FREQUENTLY ASKED QUESTIONS



Jumping Castles


1. What size are your castles? (How much room do you need?)

Mini's require 4m x 4m area for set up, our mediums require 5m x 5.5m

2. How much are your castles?

Prices vary but can be worked out very easily, simply insert your details into our web site and select the theme of castle you are interested in THEN YOU HAVE THE RIGHT PRICE FOR THAT CASTLE IN YOUR AREA, its that easy.

3. What age can go on your castles?

Our mini castles are suitable for children 8 years old and under, and our medium range recommended for 12 years old and under. (ASK today about our teenage and adult inflatables.

4. Is there a weight limit?

Mini castles are suitable for up to 8 children at one time, Medium castles are suitable for up to 12 children at a time.

5. What happens when it rains?

We keep the party going, each of our castles come with a tailor made rain cover designed for the individual castle. This means the kids can still jump. ****Instead of asking you what can we do?****

6. How high are the castles?

A traditional Mini is 3.2m tall as are both our Mini, and Medium combos.
Our Mini arch castles are 4.3m tall with a medium arch at 4.6m. Only 2 of our castles top the 5m mark, They are the Mini Clown, and the Mini Donkey at 5.3m

7. What is the latest time you stay out?

From the start of November, to the end of February 9 PM.
For the month of March 8.30 PM
From the start of April to the end of May 7 PM
From the start of June to the end of August 6 PM.
From the start of September to the end of October 7 PM

8. Do you have insurance? (Can I get a copy)

Yes we carry 10 MILLION Public liability Insurance so we are covered from the back yard to the corporate function. If required we can give a copy of our certificate of currency.

9. Do I get a reference / receipt number?

Your, telephone number will be your reference number should you call with any queries. An invoice will be posted to you as soon as we have a deposit.

10. Can I get it any cheaper?

Like any caring company we do reward loyalty. Booking with Jumping J-Jays will get you on our mailing list ensuring that you have access to the latest special offers available with our regular newsletter. Remember cheaper may not always be better. You can't compare a Fairy jumping castle from Jumping J-Jays with a plain elephant castle of my opposition. We brought you theming in 1997 with 7 designs and we now have 35 designs to choose.

11. Does it have a cover?

In fact it has 2 covers, all our castles come with permanently attached shade cover, and a tailor made rain cover just in case it turns wet on the day. Our competitors may supply one cover that claims to do all jobs but BEWARE a fully enclosed cover in the sun turns into a humid heat box inside. Jumping J-Jays shade covers allow the castle to breathe!

12. What happens if we cancel?

If it is within 7 days of the function then you would lose the deposit as it is a guarantee of delivery what ever the weather. We're no different to booking theatre tickets or booking a seat on an airline. We have given our guarantee of supplying you with your choice on the day and we enjoy the same assurances from you with a deposit.

13. Why can't I pay COD?

We take a deposit to confirm the booking this means that your castle is removed from the available castles on the day guaranteeing delivery for you. With no possibility of double booking, so you cant lose out to someone offering to pay more. You receive a booking contract and insurance is activated.

14. Why cash on the day?

Our drivers are very busy and have a limited time to allocate to each job.
Messing around with cheques or credit cards is to time consuming. Remember that the kids at the next party are waiting on their castle too.











Our booking and inquiry centre is open:
Monday to Friday 8am to 5.30pm
Saturday and Sunday 8.30am to 5pm

Call :

Aust: 1300 CASTLE

 

Franchises located across Sydney, Brisbane, Melbourne, Wollongong, ACT, Adelaide, Geelong, Sunshine Coast, Brisbane, Gold Coast, Perth and Gosford, Auckland, Wellington and Christchurch


Jumping castles Australia

Best value party castle hire all States
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WA
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JUMPING CASTLES FOR HIRE - BRISBANE - TOWNSVILLE - MELBOURNE - CANBERRA - SYDNEY - NEWCASTLE - ADELAIDE - DARWIN - PERTH - ACROSS AUSTRALIA

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